Privacy Policy

Last updated 09 Jun 2026

This Privacy Policy explains how TQS Finance collects, uses, stores and protects your personal information when you visit our website, contact us, submit an enquiry, or use our services.

We are committed to handling your personal information responsibly, transparently and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who We Are

TQS Finance is a commercial finance brokerage helping clients explore commercial mortgage, property finance, Islamic property finance and business funding options.

For the purpose of data protection law, the data controller is:

Business name: TQS Finance
Company name: TQS Investments Ltd.
Company number: 0800 341 1324
Registered address: 22 Ninian Park, Cardiff, United Kingdom, CF11 6JA
Email: admin@tqsfinance.co.uk
Phone: 0800 341 1324

2. Information We Collect

We may collect the following types of personal information.

Information You Provide to Us

When you submit an enquiry form, contact us, request a finance review, or communicate with us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Property location

  • Property type

  • Finance type required

  • Required finance amount

  • Property value, if provided

  • Ownership status

  • Enquiry purpose, such as purchase, refinance, development or business funding

  • Timescale

  • Message or enquiry details

  • Any documents or additional information you choose to provide

Website and Technical Information

When you visit our website, we may collect limited technical information, such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Date and time of visit

  • Referral source

  • Cookie preferences

This may be collected through cookies, analytics tools, server logs or similar technologies, depending on how the website is configured.

Communication Records

We may keep records of emails, phone calls, WhatsApp messages, contact form submissions or other communications with you.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiry

  • Assess your finance requirements

  • Contact you about suitable finance options

  • Introduce you to lenders, finance providers or relevant professional partners where appropriate

  • Manage our relationship with you

  • Provide customer support

  • Send administrative or service-related communications

  • Improve our website, services and customer experience

  • Keep internal records

  • Meet legal, regulatory, accounting or compliance obligations

  • Protect our business, website and users from fraud, misuse or security issues

We do not sell your personal information.

4. Our Lawful Basis for Using Your Information

We only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent

Where you have given clear consent, for example by submitting an enquiry form or agreeing to receive marketing communications.

Contract or Pre-Contract Steps

Where processing is necessary to take steps at your request before entering into an agreement or to provide services to you.

Legitimate Interests

Where it is necessary for our legitimate business interests, such as responding to enquiries, managing client relationships, improving our services, preventing fraud and operating our website.

Legal Obligation

Where we need to comply with legal, regulatory, tax, accounting or compliance requirements.

5. Finance Enquiries and Sharing with Third Parties

As a finance brokerage, we may need to share relevant information from your enquiry with selected third parties where this is necessary to assess or progress your finance requirements.

These may include:

  • Mortgage lenders

  • Bridging finance providers

  • Commercial finance providers

  • Islamic/Sharia-compliant finance providers

  • Business funding providers

  • Credit brokers or packaging partners

  • Valuers

  • Solicitors or conveyancers

  • Accountants or tax advisers

  • Compliance, regulatory or professional advisers

  • IT, website, hosting, email and CRM providers

We will only share information that is relevant and necessary for the purpose.

Where a lender or finance provider receives your information, they may act as an independent data controller and may provide their own privacy information.

6. Credit Checks and Financial Assessments

Some finance providers may carry out credit checks, identity checks, affordability assessments, anti-money laundering checks or fraud prevention checks as part of their assessment process.

Where this applies, the relevant lender or finance provider will usually explain how they process your information and what checks they carry out.

TQS Finance does not make final lending decisions. Lending decisions are made by the relevant lender or finance provider and are subject to status, underwriting, valuation, lender criteria and availability.

7. Marketing Communications

We may contact you with relevant updates, service information or marketing communications where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting us using the details in this policy or by using any unsubscribe option provided in our emails.

We will still be able to contact you about your active enquiry, existing services or important administrative matters.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

  • Make the website work properly

  • Improve website performance

  • Understand how visitors use the website

  • Support analytics and advertising, where enabled

  • Remember user preferences

Where required, we will ask for your consent before placing non-essential cookies on your device.

For more information, please see our separate Cookie Policy.

9. How Long We Keep Your Information

We will keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information for:

  • The duration of your enquiry or client relationship

  • As long as needed to provide services to you

  • As long as required for legal, regulatory, tax, accounting or compliance purposes

  • As long as necessary to deal with disputes, complaints or legal claims

If your enquiry does not proceed, we may still retain basic enquiry records for a reasonable period for compliance, record-keeping and business administration purposes.

When information is no longer required, we will delete it, anonymise it or securely archive it.

10. How We Protect Your Information

We take appropriate steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These steps may include:

  • Secure website hosting

  • Access controls

  • Password protection

  • Limited access to personal data

  • Secure email and file storage

  • Staff or contractor confidentiality obligations

  • Regular review of systems and procedures

No website, email or online system can be guaranteed to be completely secure. You should take care when sending sensitive information online.

11. International Transfers

Some of our service providers, such as email, hosting, analytics or CRM providers, may process information outside the UK.

Where this happens, we will take steps to ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections where required.

12. Your Data Protection Rights

Under UK data protection law, you may have rights including:

  • The right to be informed about how your personal data is used

  • The right to access your personal data

  • The right to correct inaccurate or incomplete data

  • The right to request deletion of your data

  • The right to restrict processing

  • The right to object to processing

  • The right to data portability, where applicable

  • The right to withdraw consent, where processing is based on consent

The ICO says privacy notices should explain people’s rights and how they can complain if they have concerns about how their information is used. (ICO)

To exercise your rights, contact us using the details in this policy.

We may need to verify your identity before responding to your request.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: ico.org.uk
Phone: 0303 123 1113

14. Links to Other Websites

Our website may contain links to third-party websites, including lenders, finance providers, partners or external resources.

We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website with the updated date shown at the top.

16. Contact Us

For questions about this Privacy Policy or how we handle your personal information, contact:

TQS Finance
Email: contact@tqsfinance.co.uk
Phone: 0800 341 1324
Address: 22 Ninian Park, Cardiff, United Kingdom, CF11 6JA